From : firstname.lastname@example.org
To : XXXXXXXXXX@hotmail.com
Re : Other [#6584]
Date : Tue, 06 May 2003 01:48:15 -0500
Thank you for your interest in Sega. In our attempt to assist you as quickly as possible, we have sent this automatic reply to you based on the most common sets of questions we receive from our customers. If the following text does not answer your question(s) or address your concern(s), please reply and we will get back to you as soon as possible.
Sega Customer Support
How do I setup my Dreamcast?
How do I clean/care for my Dreamcast (i.e. lens, batteries)?
Please use lens cleaner made for "plastic" lenses, which will generally be fluid based.
Where do I send my Dreamcast for repair?
How do I setup my Dreamcast to go online?
Where can I find information on older Sega products?
Where can I find information about PSO?
Where do I find out about new Sega titles for Game Cube, Playstation 2, and XBOX?
Where can I find out about Sega's game warranty policy and return info?
Warranty Policy for Sega Game Software:
Sega of America, Inc. provides a 90-day warranty from the original date of purchase on all software. The warranty only covers defects in material and workmanship. If a defect covered by this limited warranty occurs during the 90-day warranty period, the defective game disk will be replaced free of charge. The warranty does not apply if the defects have been caused by negligence, accident, misuse, modification, tampering, or any other causes not related to defective materials or workmanship. For replacement: return the product with its original packaging and receipt to the retailer from which it was purchased (within 90 days).
In the event that you cannot get a replacement from the retailer, return the product with its original packaging and receipt showing date of purchase for in-warranty replacement to:
Sega of America
Attn: Consumer Services Dept.
650 Townsend St. Suite 650
San Francisco CA 94103
NOTE: Be sure to include a note with the reason for the return along with your name and address. All returned software will be tested and inspected for cause of defect, if the game has been misused in any way, or the original purchase receipt is not enclosed, no replacement will be issued. Sega is not responsible for returning any software that is not covered by the warranty policy.
----- Beta Wrote -----
EmailContent: This is not a standard customer support inquiry, so please forward this message to the appropriate parties within your organization.
I beta tested NFL 2K4 in Orlando on March 22, 2003, through a company called Sunshine Survey Systems. During the test, in which I was referred to as Beta-7, I lost consciousness and woke up in the office of the test conductor. I have never lost consciousness in this way before, nor do I have a family history of epilepsy or any other such illnesses.
Since the beta test, I have had several more of these erratic blackouts. I discovered that during these blackouts, I exhibit the violent behaviors of a football player, tackling people and/or furniture, then falling down again before regaining consciousness, with no memory of what happened in between.
On May 3, 2003, I received a video via Federal Express from a person calling himself "Beta-X," along with an email from the sender, delivered from a sega.com address. The video shows me at the beta test, exhibiting the behaviors described above. This confirms that someone in your organization has seen this video and that you are already aware of my situation. I know that there is some correlation between your game and these blackouts, since they began immediately after I played it, yet in over a month, no one from your organization has made any official attempt to contact me.
These blackouts have caused me physical injury, destruction of my property, and loss of my quality of life, and I demand to know what steps you are taking to rectify this situation.
submitTime: Tue May 06 01:48:08 EDT 2003